1. Returns
- You may return items within 7 days of receipt.
- Items must be unworn, in their original packaging, and with tags attached.
- For hygiene reasons, certain items such as jewelry and accessories may not be eligible for return if they have been opened or worn.
2. Process for Returns
To initiate a return:
- Contact Us: Please email us at [email protected] with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
- Shipping the Return: Package the item securely and ship it to the address provided in the return instructions.
3. Shipping Costs
- The cost of return shipping is the responsibility of the customer unless the item was received damaged or defective.
4. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (usually 5-10 business days).
5. Exchanges
- If you wish to exchange an item for a different size or color, please return the original item following the above process and place a new order for the desired item.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the item, and we will arrange for a replacement or refund.
If you have any questions regarding our return policy, feel free to reach out to us at [email protected].